Any questions regarding our return policy can be sent to returns@karaoke.com or by calling 800-USA-SONG x7905.

Special Holiday Return Policy

For orders placed between Nov. 10, 2009 and Dec. 31, 2009, our return window will be extended from 30 days after purchase until Jan. 31, 2010.

Return Policy For Music And Software

Due to the nature of software sales and copyright laws:

There are no REFUNDS on karaoke music and software. You may only exchange a defective disc for the same identical title up to 45 days after purchase.

Exceptions cannot be made. Music and software include CD/CDG/DVD media sold by Karaoke.com.

Return Policy For Players And Accessories

In order to continue to provide the best prices on equipment:

Player and accessory returns and refunds will be made up to 30 days after purchase.

All original cartons, remotes, cables, packing material and software must be included with the return. There is a 35.00 fee for not returning the original box and a 25.00 fee for missing remotes. Other items will be assessed at the time of the return and may vary.

A 15% restocking fee will be assessed on all NON-DEFECTIVE returns.

Karaoke machines are returnable for exchange only and are not refundable.

Defective Players And Accessories

Defective players and accessories will be exchanged up for identical ones up to 30 days after purchase. You must call 800-USA-SONG x7905 to obtain return authorization or you may email returns@karaoke.com. After the 30 day period, consult your warranty information included with your player.

Mailing Information

Karaoke.com
1 G Nashua Ct
Baltimore MD 21221

We recommend that:

• All returns are accompanied by an invoice
• All returns are insured. Karaoke.com cannot be responsible for your package until it has been recieved by us.
• You allow a minimum of 2 weeks for a return to be processed.
• You correspond with returns@karaoke.com if you need further help.